Terms & Conditions

I am a small artisan enterprise, making unique ware for everyday use. All items available through the web shop are designed, made and packaged by me. The items are made from stoneware and porcelain clays, fired to 1280 °C. However, the ware is NOT recommended for oven use.

Please read the individual labelling as to whether it is dishwasher or microwave safe.

All attempt is made to represent my products as accurately as possible. However, as they are handmade there will be variations in size, shape and markings.

All pricing is set by myself and subject to change without notice.
 

STOCK AVAILABILITY

I make work in small runs. Consequently, all items are available in limited numbers and availability will depend on demand. Item designs will change periodically as I like my work to evolve.

Feel free to contact me regarding availability dates if the item is marked out of stock.

 

DELIVERY

Currently within AUSTRALIA ONLY, but any change will be advised via web or Instagram. Delivery costs cover packaging and postage. I use Australia Post eParcel with tracking and signature required. Insurance and Express are not standard and will incur an extra cost. Every attempt is made to keep these costs low and environmentally friendly.

Rates:
Flat Rate $10 per single item

               $2.50 per extra item

Your items will be shipped within 1–3 days of ordering.
 

REFUND/REPLACEMENT

You are entitled to a refund or replacement if the item is damaged on arrival, i.e. IN TRANSIT. Should this occur please photograph the packaging and item immediately and contact me. I am not required to refund simply because you change your mind, so be sure before you make your purchase.

CARE INSTRUCTIONS

Twig spoons
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DO NOT FULLY IMMERSE IN LIQUIDS as the handle is made from natural wood and it will swell and split. Not dishwasher safe. Hand wash – sponge clean with moist clean cloth.

Light stoneware, coloured clay and porcelain
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Dishwasher and microwave safe, however hand washing will maintain the glaze surface over a long period. DO NOT PLACE IN A HOT OVEN as they are not designed for the thermal shock. Crazing of the glaze surface may occur over time, as this is a normal response to use.

Dark Stoneware
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NOT MICROWAVE SAFE due to high iron content in the clay. HAND WASHING is recommended for Matte Glaze surfaces. All items are designed for regular daily use and crazing will appear in the glaze surface. This is a normal response to use and adds to the character of the ware.